CONTACTS

Find us in Chișinău, Moldova

Showroom ‘Moda’ bd. Ștefan cel Mare, 83

Email

hello@studiookkino.com

DELIVERY

We deliver worldwide and offer free standard shipping on all orders above €300.
Please allow 2-3 working days for dispatch.

Standard delivery cost:

Oder amount up to 300 euro — 20 euro

Order amount from 300 euro — free

All deliveries are free within Moldova. 

Delivery of small items (accessories only) — 10 euro*

*Available for jewelry, hats, balaclavas, bags, etc.

Express delivery cost — 50 euro

Standard delivery takes from 1 to 4 business days for orders within Moldova and from 5 to 14 business days for international orders. Express delivery takes from 1 to 5 business days for all international orders.

We entrust our deliveries to carefully selected couriers such as EMS, DHL, FedEx and Posta Moldovei.

Please note the prices do not include international taxes and customs fees, your delivery might be subject to additional costs depending on the destination country's legislation.

Please note that delivery times may be longer during busy periods or holidays. In case of any changes you will be contacted by our sales team.

We cannot specify the exact time of your delivery, just the possible timeframe. As per international laws regulating commerce and trade of imports and exports all our orders are shipped out of Chișinău, Moldova.

If your order is taking longer than expected or you want to find out when it will arrive, you can check its progress using the tracking information sent in your order confirmation email.

For all additional enquires please contact hello@studiookkino.com

RETURNS POLICY

We offer full refunds or exchanges into a different size if an unwanted item is shipped/postmarked within 7 days from when it was delivered to you. The cost of shipment of the order is not refundable.

In order to initiate a return, you should write to us at hello@studiookkino.com

Please notice that shipping costs are covered by the buyer.

In order to receive a full refund, the item must be returned in its original condition with original labels and packaging. We reserve the right to refuse a return or exchange if the merchandise does not meet our standards. Where provided, all original packaging to accompany the item must be included and returned in its original condition. Goods that are returned with damages may not be accepted, and may be sent back to the customer.

In case of absence of desired size, OK KINO may provide a relevant amount or refund.

In cases not covered by this delivery and return policy, issues are solved individually by negotiations of the parties.